So much of what we experience in life cannot be controlled. We have so many things that happen to us, and often circumstances that are completely outside of our ability to predict or persuade. Life comes down to one simple “game changer” – attitude.
I went to lunch the other day, just to get out of the office, out from underneath the fluorescent lights, and to take a break from my work routines. I hopped on my Electra Glide, cranked up the CCR, and I ended up at one of my favorite eating spots, a nearby Chipotle restaurant. Their food is generally fresh, always with a consistent flavor and inexpensive, and their service (it’s pretty casual) is quick and reliable. Then there was this one employee.
This guy was great– I observed him, a Chipotle employee, as he hustled between tables, picking up after others, wiping down surfaces and throwing away trash. He was careful to work around those at lunch, making sure none of us were impacted by his movements. He was polite- asking each of us there how our day was going, how we liked the food, and whether or not there was anything else we needed. I was impressed by his attitude and his sincerity.
Here was a guy, I’m guessing in his early 20’s, working hard, working smart and working with a positive attitude. He wasn’t complaining about his job, or his pay, or his hours. He wasn’t necessarily giddy, but he was upbeat, personable and friendly- all great qualities, and qualities that are often no where near an hourly employee at a fast food establishment-it’s a tough, thankless job (a couple of my kids have had similar jobs, as did I during my college days-making sandwiches at the local Hickory Farms in Lynchburg, VA.). As I departed, the guy saw me leaving (he was wiping down tables outside) and told me to have a great day- and thanked me for stopping in. What? A thank you for eating there at Chipotle? I couldn’t believe it!
The whole lunch experience was valuable to me- yes, I was hungry too, and Chipotle took care of that for me, but more than just the food- the insight I received from watching this guy was tremendous and really, for me, a good swift kick in my backside… So much of life is all about our attitude.
Listen, there’s no way for you to change what you cannot control- that’s a universal truism we can all relate to. The only thing we can do is continually dial up our attitude-when times get tough, crank up the positivity and focus on solutions. When customers complain, address their need, and dialog with them (and listen, really listen), and win them over. Something needs to get fixed “now” at work- roll up your sleeves, build a solution and get it done. Stay positive, be thankful, look forward and not behind-make a difference with all that you do, and by all means, help others around you to do the same, and you’ll experience amazing results. Thanks Chipotle guy- for sharing your attitude!